Refund policy
Please note: we do not accept returns, exchanges, or cancellations. All sales are final.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Responsibility
- If a package is returned to the sender due to incorrect address details, the buyer is responsible for the reshipment cost.
- We are not responsible for any lost or stolen products.
- We are not responsible if a product is damaged by the customer’s use.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at junetigerclay@gmail.com
Please get in touch if you have questions or concerns about your specific item.